Out of SLA ! no help no response !

I signed up mweb adsl hoping to believe that I would have it in 7 days. Nether the less 10 days was business SLA. 10 working days which I waited. I said to the call centre agents I do not want to go the complaints route but 13 days later and still not having Internet access at home is pathetic! Iv called in several times and the only response I get is ... we will have to follow up with Telkom. .. Iv signed up with mweb... as a first time customer... this is not good service at all... you cannot keep telling me everyday you will get back to me by end of business and nobody contacts me and people are on training etc. Not a happy customer ... !