Out of pocket

My line has been down for 8 days now. I have logged a fault. I have escalated said fault. I have yet to receive any feedback from either mweb or openserve. My mobile data bill for the past week is almost double of what I pay to mweb. This is unbelievable. I am at the point where I can no longer afford to pay both. If my services are suspended due to downtime, my payment will also be suspended due to downtime.