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papazez P

1 reviews | Active since Jan 2017

31 Jan 2017, 16:28

Out of Bundle Limit functionality on profile is meant to rob customers of thier hard earned cash

<p>I called mweb sometime last year to set my out of bundle limit to R50. Recently I have noticed that the out of bundle data usage has exceeded the my 50 limit to about 142. I contacted the support and express my concern . They told me that its my fault i should keep track of it and its not guarenteed. Why should they use systems that rob people's monies and just give the excuse of terms and conditions..Considering cancelling with them</p>

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Replies (1)
Mweb
Mweb's reply01 Feb 2017, 13:27
Official

Good day zororo

Thank you for taking the time to raise your concerns.

As discussed with the client service representative, this matter has since been addressed and forwarded to the billing specialist to call you.

They will review your account and be in contact with you to explain the billing.

Kind regards

MWEB Client Services