1 reviews | Active since Aug 2015
Out of Bundle ****************
I signed an application form and agreed that the out of bundle rate would be 30c/MB. Sometime during July I suddenly received huge bills for out-of-bundle usage. Upon investigation they claim to have send a notification saying out of bundle usage will increase to 99c per MB. This means it's R1000/GB!!!. Their opposition is charging me R45/Gig for out of bundle usage on another product I have. It seems that a signed contract is worthless these days and that a \supposed email notification"carry more weight. Reading some of the other complaints regarding MWEB I can see contacting their Complaints centre will be a complete waste of time. I'll rather be cancelling all my Mweb products if there's no decent reply from this vendor."""
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant this matter has now been addressed.
MWEB is a reseller of MTN products and as such we do not control the price increases. We simply communicated and implemented this change to our customers
We will be arranging a call for you with a specialist as discussed to address your softcap query.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our Customer service consultant this matter has now been addressed.
MWEB is a reseller of MTN products and as such we do not control the price increases. We simply communicated and implemented this change to our customers
We will be arranging a call for you with a specialist as discussed to address your softcap query.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services