1 reviews | Active since Mar 2009
Out of Bundle Data costs
I have 2 Data bundles with Mweb.<br> This month for the f1st time I have exceeded my Data by 849.27 megs for which I have been charged R1388.51 which works out to R1.65 per meg.<br> My contract is 5gigs at 5cents per meg.<br> How do they justify such a large increase.<br> This is through Vodacom<br> So I am not sure if this is a Vodacom charge or MWEB are marking it up to this \*******"percentage.<br> Even Cell C are adverting 99cents out of bundle data.<br> On my other Data bundle on the same account I still have Data available and if I don't use it by Friday there is no carry over even though I have paid for it yet when you are over you get an exorbitant charge.<br> Even sadder is that the Mweb billing department have not responded in 3 days yet Icasa have twice responded to me and I have been a customer of MWeb's for maybe 8 years.<br> The good news is that I have been informed by ICasa that they will be investigating transparency on the out of Bundle charges this year so we might not be \""**********\"" in the future.<br> An increase from 5cents to R1.67 per meg and no carry over but you pay for every meg you are over"""
Thank you for taking the time to raise your concern.
Our customer care representative has made contact with you.
We are requesting an updated usage report from Vodacom and will be providing you feedback through the course of today.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concern.
Our customer care representative has made contact with you.
We are requesting an updated usage report from Vodacom and will be providing you feedback through the course of today.
Please bear with us during this time.
Kind regards
MWEB Client Services
