Our internet is down and the assistant couldn't even put me through to somebody to assist me

Hello Trafford,

We understand how frustrating it must have been to reach out for support when your internet is down and leave without the assistance you needed. When experiencing connectivity issues, you should feel heard, supported, and confident that someone is available to help you. This is certainly not the experience we want for our clients.

We're here to help. If you're still experiencing issues with the connection, please send us a direct message with the email address linked to your Mweb account. We'll take a closer look at the service and assist with getting the matter investigated.

Kind regards,
The Mweb Team