Our internet has been out for 36 hours
Our internet has been out for 36 hours. We weren't given prior notice. The work was complete but my internet was still down. The agent was patient with me and stayed on the line while I checked. Agent successfully rebooted the line and it is working fine now
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
29 May 2026, 09:23Hi Fantastique, We understand how disruptive it can be to experience an unexpected 36-hour outage, especially without prior notice. We also appreciate how frustrating it must have been to still have no connection even after the work was completed.We’re glad to hear that the agent was patient, stayed on the line with you, and was able to assist with rebooting the line successfully so that your internet is now working again.Thank you for taking the time to share your feedback with us.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 09:23
Official
Hi Fantastique, We understand how disruptive it can be to experience an unexpected 36-hour outage, especially without prior notice. We also appreciate how frustrating it must have been to still have no connection even after the work was completed.We’re glad to hear that the agent was patient, stayed on the line with you, and was able to assist with rebooting the line successfully so that your internet is now working again.Thank you for taking the time to share your feedback with us.Kind regards,
The Mweb Team
The Mweb Team