Ordered Fibre and nothing has come of it

<p>I ordered my fibre on 22 June 2016. I was told that it can take up to 45 working days. It has now been over 50 working days. In that time I received an sms saying I will receive a call to set up a site inspection, neither happened. I received a second sms to say I will receive a call to book installaion, neither happened. I emailed a few times, but I received no reply. During the week of 22 August I received a phone call from the customer care centre because they have been informed that my router needs to be sent to me bcause installation is complete! When i explained my problem I was told that I would be phoned back later that day. I still haven't received a phone call. This is ridiculous!</p>