Ordered fibre a month ago and still not active

Hi Julie,
Thank you for bringing this to our attention. Waiting a full month for your fibre service to be activated is not the experience we want for our clients, and we fully recognise the frustration and inconvenience this delay has caused.
Your order has been escalated to the team responsible for order activations for urgent follow‑up. They have been requested to prioritise this matter and to provide you with an email update as soon as possible, with clear feedback on the status and next steps toward activation. Your feedback regarding the prolonged delay will also be shared with our Service Quality Team for review and improvement.
If you need to follow up or share any additional details, please reach out to us via a direct message on Hello Peter and our team will be happy to provide further assistance.
Kind regards,
Mweb Team