Order installation

I have order a fibre line from Mweb on the 26 November 2024. Everything approved and order was placed on the 27 November 2024. On the 04 December 2024 my router was delivered. I was then advised that it will take three to five days for the line to be activated. Till today the line is still not activated. Everyday I follow up they tell me they can’t activate because they can’t confirm my address. I have always told them to use the same address they used to deliver the router. But they are saying they can’t locate the address. Does this make sense?