Order error has been stuck on "order received" for 7 days of waiting
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Mweb's replyOfficial
01 Sept 2026, 13:01
Hi Dan,
We understand your concern and can appreciate how frustrating it is to see your order remain on "Order Received" for an extended period, especially when you're waiting to get your service up and running. We've reviewed the status of your order and can confirm that your RICA validation has been completed successfully today. The order is now awaiting the next processing stage and is expected to be processed within the next 24 to 48 hours, with further updates to follow as the order progresses.We appreciate your patience during this process. Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Kind regards, Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 13:01
Official
Hi Dan,
We understand your concern and can appreciate how frustrating it is to see your order remain on "Order Received" for an extended period, especially when you're waiting to get your service up and running. We've reviewed the status of your order and can confirm that your RICA validation has been completed successfully today. The order is now awaiting the next processing stage and is expected to be processed within the next 24 to 48 hours, with further updates to follow as the order progresses.We appreciate your patience during this process. Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.