Optic Fibre an illusion?

I have been trying to upgrade to fibre optic and have been trying to get a response from you since 7th May. I have spoken twice to a sales person who has promised to sort things out........ I have sent a municipal bill and erf number twice.... do you need a set of fingerprints and a hair sample as well??? Now everyday I get 2 text message saying that Mweb has been trying to contact me ( no they haven't) and when I call back I press all the relevant numbers I am told to and then ........ nothing no ring tone no engaged tone nothing. I am getting very irritated as the plan was to get fibre installed by the end of May so we could cancel DSTV It is now the end of June still nothing has happed What do I need to do to get your attention??? I am very very disappointed because I usually get excellent service fro MWEB