Ongoing Unresolved Wi-Fi Connectivity Issue

I am writing to express my deep frustration and disappointment regarding the Wi-Fi service I signed up for with Mweb and MTN at the beginning of July. Since installation, the service has been unreliable and frequently non-functional. Despite logging multiple support tickets with both providers, the issue remains unresolved.

Each time I follow up, I am told the technical team is "working on it," yet I continue to experience more downtime than actual connectivity. The lack of communication, inconsistent support, and ongoing delays are unacceptable, especially considering that I am paying for a service that I am not benefiting from.

I chose Mweb and MTN based on numerous recommendations, but my experience thus far has been extremely poor. To make matters worse, your live chat and customer care channels have been unhelpful and ineffective.

This is my final attempt to resolve the matter amicably. If the issue is not fully resolved within the next 7 days, I will have no choice but to cancel the service and seek a refund for the period during which I had no usable connectivity.