JJvV
JP Janse van Vuuren
1 reviews | Active since Dec 2025
19 Mar 2026, 08:19
Ongoing poor fibre performance
So I noticed the last few months that for a 100/100mbps fibre line my network is really slow for that speed fibre line, I never complained even though being told by numerous people that the service is horrible and should join another network provider. Yesterday I ran a speed test and saw that my speed is only 24mbps on only 1 device which is bull**** for the amount I'm paying every month and best of all is they want to increase the price with R50 from 1 April onwards. I downloaded the Mweb app yesterday and ran a speed test on it which also detected my network is poor, it gave me tips to resolve the issue but after I did all the steps the network kicked me out and since yesterday I couldn't connect as it keeps telling me to sign into the network. I tried doing a live chat which shower me there are a few agents online which I feel is a *** story as I never got a reply back but the messages showed as read. I had work that needed to be done yesterday and now I have to sit with this *** service. Rather join other service providers people, you will try to phone and waste your airtime as you will call early in the morning and still be number 20 in the queue. How many elderly people does not pick up on this issue and they pay big amounts for a speed that does not live up to what they pay for.
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
19 Mar 2026, 08:30 Hello JP.
Thank you for sharing your experience in such detail. We completely understand how frustrating it can be when your connection isn’t performing as expected, especially when you rely on it for work and daily activities.
From what you’ve described, it sounds like there may be a few factors affecting your speed and connectivity. Here are some expert tips to help improve your network performance:
Since you’re experiencing ongoing connectivity issues, we recommend sending us a private message with your account details. Our technical team can review your profile, run diagnostics, and take any necessary action to restore your fibre line to its full speed.
We’re here to ensure your connection delivers the reliable performance you’re paying for, and we’ll work with you to resolve this as efficiently as possible.
Kind regards,
The Mweb Team
Thank you for sharing your experience in such detail. We completely understand how frustrating it can be when your connection isn’t performing as expected, especially when you rely on it for work and daily activities.
From what you’ve described, it sounds like there may be a few factors affecting your speed and connectivity. Here are some expert tips to help improve your network performance:
- Check Router Placement – Ensure your router is positioned in a central, elevated location away from walls and electronic devices that may cause interference.
- Restart Your Router Regularly – Sometimes, routers benefit from a reboot to refresh connections and improve speed, especially if devices have been connected continuously for long periods.
- Limit Device Load – Multiple devices streaming or downloading simultaneously can reduce speed on a single device. Consider prioritising work-critical devices using the router’s Quality of Service (QoS) settings if available.
- Update Firmware – Make sure your router firmware is up to date. This can resolve performance issues and improve stability.
- Direct Connection – For critical work, connect your device directly via Ethernet cable instead of WiFi, as this provides a more stable and consistent speed.
- Monitor Network Traffic – Some apps or devices may consume bandwidth in the background. Closing unnecessary applications can help improve performance.
Since you’re experiencing ongoing connectivity issues, we recommend sending us a private message with your account details. Our technical team can review your profile, run diagnostics, and take any necessary action to restore your fibre line to its full speed.
We’re here to ensure your connection delivers the reliable performance you’re paying for, and we’ll work with you to resolve this as efficiently as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 08:30
Official
Hello JP.
Thank you for sharing your experience in such detail. We completely understand how frustrating it can be when your connection isn’t performing as expected, especially when you rely on it for work and daily activities.
From what you’ve described, it sounds like there may be a few factors affecting your speed and connectivity. Here are some expert tips to help improve your network performance:
Since you’re experiencing ongoing connectivity issues, we recommend sending us a private message with your account details. Our technical team can review your profile, run diagnostics, and take any necessary action to restore your fibre line to its full speed.
We’re here to ensure your connection delivers the reliable performance you’re paying for, and we’ll work with you to resolve this as efficiently as possible.
Kind regards,
The Mweb Team
Thank you for sharing your experience in such detail. We completely understand how frustrating it can be when your connection isn’t performing as expected, especially when you rely on it for work and daily activities.
From what you’ve described, it sounds like there may be a few factors affecting your speed and connectivity. Here are some expert tips to help improve your network performance:
- Check Router Placement – Ensure your router is positioned in a central, elevated location away from walls and electronic devices that may cause interference.
- Restart Your Router Regularly – Sometimes, routers benefit from a reboot to refresh connections and improve speed, especially if devices have been connected continuously for long periods.
- Limit Device Load – Multiple devices streaming or downloading simultaneously can reduce speed on a single device. Consider prioritising work-critical devices using the router’s Quality of Service (QoS) settings if available.
- Update Firmware – Make sure your router firmware is up to date. This can resolve performance issues and improve stability.
- Direct Connection – For critical work, connect your device directly via Ethernet cable instead of WiFi, as this provides a more stable and consistent speed.
- Monitor Network Traffic – Some apps or devices may consume bandwidth in the background. Closing unnecessary applications can help improve performance.
Since you’re experiencing ongoing connectivity issues, we recommend sending us a private message with your account details. Our technical team can review your profile, run diagnostics, and take any necessary action to restore your fibre line to its full speed.
We’re here to ensure your connection delivers the reliable performance you’re paying for, and we’ll work with you to resolve this as efficiently as possible.
Kind regards,
The Mweb Team
Best regards,
JJvV
JP Janse van Vuuren's updateReviewer Update
19 Mar 2026, 08:57Thank you for the response, but I’m disappointed that this has been reduced to generic troubleshooting tips instead of addressing the actual issue.
I am not experiencing a minor WiFi optimisation problem — I am consistently receiving around 24 Mbps on a 100/100 Mbps fibre line, even when only one device is connected. This has also been confirmed by your own Mweb app detecting a slow network.
Additionally, the repeated “sign into network” issue is not related to router placement or device load — it points to a deeper connectivity or configuration fault that needs proper investigation.
I have already attempted basic troubleshooting steps, including restarting the router and limiting device usage. The problem persists and has been ongoing for months.
What I need from Mweb is not general advice, but:
1. A full line test and diagnosis on your side
2. Confirmation that my line is correctly provisioned for 100/100 Mbps
3. Investigation into the “sign into network” issue
4. Clear feedback on what the root cause is
5. A resolution timeline
It is concerning that despite a long-standing service issue, I am still being expected to pay full price — and even face a price increase.
I will send through my account details as requested, but I expect this to now be escalated and properly resolved, not handled with standard template responses. I've been a loyal paying customer since 2022 never skipped a payment and never reversed one.
Looking forward to a meaningful resolution.
I am not experiencing a minor WiFi optimisation problem — I am consistently receiving around 24 Mbps on a 100/100 Mbps fibre line, even when only one device is connected. This has also been confirmed by your own Mweb app detecting a slow network.
Additionally, the repeated “sign into network” issue is not related to router placement or device load — it points to a deeper connectivity or configuration fault that needs proper investigation.
I have already attempted basic troubleshooting steps, including restarting the router and limiting device usage. The problem persists and has been ongoing for months.
What I need from Mweb is not general advice, but:
1. A full line test and diagnosis on your side
2. Confirmation that my line is correctly provisioned for 100/100 Mbps
3. Investigation into the “sign into network” issue
4. Clear feedback on what the root cause is
5. A resolution timeline
It is concerning that despite a long-standing service issue, I am still being expected to pay full price — and even face a price increase.
I will send through my account details as requested, but I expect this to now be escalated and properly resolved, not handled with standard template responses. I've been a loyal paying customer since 2022 never skipped a payment and never reversed one.
Looking forward to a meaningful resolution.
JJvV
JP Janse van Vuuren's update19 Mar 2026, 08:57
Reviewer Update
Thank you for the response, but I’m disappointed that this has been reduced to generic troubleshooting tips instead of addressing the actual issue.
I am not experiencing a minor WiFi optimisation problem — I am consistently receiving around 24 Mbps on a 100/100 Mbps fibre line, even when only one device is connected. This has also been confirmed by your own Mweb app detecting a slow network.
Additionally, the repeated “sign into network” issue is not related to router placement or device load — it points to a deeper connectivity or configuration fault that needs proper investigation.
I have already attempted basic troubleshooting steps, including restarting the router and limiting device usage. The problem persists and has been ongoing for months.
What I need from Mweb is not general advice, but:
1. A full line test and diagnosis on your side
2. Confirmation that my line is correctly provisioned for 100/100 Mbps
3. Investigation into the “sign into network” issue
4. Clear feedback on what the root cause is
5. A resolution timeline
It is concerning that despite a long-standing service issue, I am still being expected to pay full price — and even face a price increase.
I will send through my account details as requested, but I expect this to now be escalated and properly resolved, not handled with standard template responses. I've been a loyal paying customer since 2022 never skipped a payment and never reversed one.
Looking forward to a meaningful resolution.
I am not experiencing a minor WiFi optimisation problem — I am consistently receiving around 24 Mbps on a 100/100 Mbps fibre line, even when only one device is connected. This has also been confirmed by your own Mweb app detecting a slow network.
Additionally, the repeated “sign into network” issue is not related to router placement or device load — it points to a deeper connectivity or configuration fault that needs proper investigation.
I have already attempted basic troubleshooting steps, including restarting the router and limiting device usage. The problem persists and has been ongoing for months.
What I need from Mweb is not general advice, but:
1. A full line test and diagnosis on your side
2. Confirmation that my line is correctly provisioned for 100/100 Mbps
3. Investigation into the “sign into network” issue
4. Clear feedback on what the root cause is
5. A resolution timeline
It is concerning that despite a long-standing service issue, I am still being expected to pay full price — and even face a price increase.
I will send through my account details as requested, but I expect this to now be escalated and properly resolved, not handled with standard template responses. I've been a loyal paying customer since 2022 never skipped a payment and never reversed one.
Looking forward to a meaningful resolution.
Mweb's replyOfficial
19 Mar 2026, 09:11 Hello JP. Thank you for your detailed feedback and for sharing exactly what you’ve experienced. We get your frustration. Receiving speeds far below your subscribed 100/100 Mbps and repeated “sign into network” issues are not the experience we aim to provide, and your loyalty as a long-standing customer is highly valued. To properly isolate the issue, it’s important to follow certain diagnostic steps before we escalate to the FNO (fibre infrastructure provider). This is not generic guidance — it’s a necessary step because if the line fault is submitted without basic checks, the FNO will likely reject the fault request, delaying resolution. Here’s what we need to confirm: Recommended Troubleshooting Steps:
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
- Direct Connection Test: Connect a single device via Ethernet cable directly to your Mweb router. This helps determine if the slow speeds are due to WiFi interference or the fibre line itself.
- Router Restart: Power cycle the router fully (switch off, wait 30 seconds, switch on). While you’ve done this, doing it after connecting via Ethernet can isolate device-related issues.
- Speed Test: Run a speed test while connected via Ethernet. Record results at different times of the day to check for consistent degradation. Speedtest. net
- Note Error Messages: If the “sign into network” prompt appears, record the exact message and time. This helps our technical team identify whether it’s a configuration or provisioning issue.
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 09:11
Official
Hello JP. Thank you for your detailed feedback and for sharing exactly what you’ve experienced. We get your frustration. Receiving speeds far below your subscribed 100/100 Mbps and repeated “sign into network” issues are not the experience we aim to provide, and your loyalty as a long-standing customer is highly valued. To properly isolate the issue, it’s important to follow certain diagnostic steps before we escalate to the FNO (fibre infrastructure provider). This is not generic guidance — it’s a necessary step because if the line fault is submitted without basic checks, the FNO will likely reject the fault request, delaying resolution. Here’s what we need to confirm: Recommended Troubleshooting Steps:
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
- Direct Connection Test: Connect a single device via Ethernet cable directly to your Mweb router. This helps determine if the slow speeds are due to WiFi interference or the fibre line itself.
- Router Restart: Power cycle the router fully (switch off, wait 30 seconds, switch on). While you’ve done this, doing it after connecting via Ethernet can isolate device-related issues.
- Speed Test: Run a speed test while connected via Ethernet. Record results at different times of the day to check for consistent degradation. Speedtest. net
- Note Error Messages: If the “sign into network” prompt appears, record the exact message and time. This helps our technical team identify whether it’s a configuration or provisioning issue.
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
19 Mar 2026, 09:11 Hello JP. Thank you for your detailed feedback and for sharing exactly what you’ve experienced. We get your frustration. Receiving speeds far below your subscribed 100/100 Mbps and repeated “sign into network” issues are not the experience we aim to provide, and your loyalty as a long-standing customer is highly valued. To properly isolate the issue, it’s important to follow certain diagnostic steps before we escalate to the FNO (fibre infrastructure provider). This is not generic guidance — it’s a necessary step because if the line fault is submitted without basic checks, the FNO will likely reject the fault request, delaying resolution. Here’s what we need to confirm: Recommended Troubleshooting Steps:
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
- Direct Connection Test: Connect a single device via Ethernet cable directly to your Mweb router. This helps determine if the slow speeds are due to WiFi interference or the fibre line itself.
- Router Restart: Power cycle the router fully (switch off, wait 30 seconds, switch on). While you’ve done this, doing it after connecting via Ethernet can isolate device-related issues.
- Speed Test: Run a speed test while connected via Ethernet. Record results at different times of the day to check for consistent degradation. Speedtest. net
- Note Error Messages: If the “sign into network” prompt appears, record the exact message and time. This helps our technical team identify whether it’s a configuration or provisioning issue.
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 09:11
Official
Hello JP. Thank you for your detailed feedback and for sharing exactly what you’ve experienced. We get your frustration. Receiving speeds far below your subscribed 100/100 Mbps and repeated “sign into network” issues are not the experience we aim to provide, and your loyalty as a long-standing customer is highly valued. To properly isolate the issue, it’s important to follow certain diagnostic steps before we escalate to the FNO (fibre infrastructure provider). This is not generic guidance — it’s a necessary step because if the line fault is submitted without basic checks, the FNO will likely reject the fault request, delaying resolution. Here’s what we need to confirm: Recommended Troubleshooting Steps:
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
- Direct Connection Test: Connect a single device via Ethernet cable directly to your Mweb router. This helps determine if the slow speeds are due to WiFi interference or the fibre line itself.
- Router Restart: Power cycle the router fully (switch off, wait 30 seconds, switch on). While you’ve done this, doing it after connecting via Ethernet can isolate device-related issues.
- Speed Test: Run a speed test while connected via Ethernet. Record results at different times of the day to check for consistent degradation. Speedtest. net
- Note Error Messages: If the “sign into network” prompt appears, record the exact message and time. This helps our technical team identify whether it’s a configuration or provisioning issue.
Once these steps are completed, our technical team will review the results and take the necessary action to resolve this connection issue. Should the fault be logged, the FNO will then perform a full line test, confirm that your line is correctly provisioned for 100/100 Mbps, and investigate the root cause of the “sign into network” issue.
Please send your account details via private message so we can take a closer look and assist you. We will provide a clear timeline for resolution and keep you updated every step of the way. Your patience and loyalty are greatly appreciated, and we are committed to ensuring your fibre service delivers the speeds and reliability you expect.
Kind regards,
The Mweb Team
Best regards,
JJvV
JP Janse van Vuuren's updateReviewer Update
19 Mar 2026, 11:02Thank you for your detailed response.
Following your guidance, I have now completed additional testing after the issue was resolved by your live chat agent (Raylene).
Current status:
The connection is now stable and working
Speeds have improved significantly compared to before
However, I am still not consistently receiving the full 100/100 Mbps that I am subscribed to
Testing was done across multiple devices (laptop and mobile phones), and while the laptop shows speeds closer to expected levels, other devices are still below the advertised performance.
Based on this, I would like clarity on the following:
1. Can you confirm that my line is correctly provisioned for 100/100 Mbps on your side?
2. Are the current speeds within acceptable thresholds, or should I expect consistent full speeds across devices?
3. Was any specific change made by your agent to restore the connection, and does this confirm what the root cause was?
While I appreciate that the connection is now working, I would prefer that this matter remains open until:
Speeds are consistently aligned with the package I am paying for
And it is confirmed that the issue will not reoccur
I will continue monitoring the performance over the next 24–48 hours and will provide feedback if there are any drops or inconsistencies.
Thank you, and I look forward to your clarification.
Following your guidance, I have now completed additional testing after the issue was resolved by your live chat agent (Raylene).
Current status:
The connection is now stable and working
Speeds have improved significantly compared to before
However, I am still not consistently receiving the full 100/100 Mbps that I am subscribed to
Testing was done across multiple devices (laptop and mobile phones), and while the laptop shows speeds closer to expected levels, other devices are still below the advertised performance.
Based on this, I would like clarity on the following:
1. Can you confirm that my line is correctly provisioned for 100/100 Mbps on your side?
2. Are the current speeds within acceptable thresholds, or should I expect consistent full speeds across devices?
3. Was any specific change made by your agent to restore the connection, and does this confirm what the root cause was?
While I appreciate that the connection is now working, I would prefer that this matter remains open until:
Speeds are consistently aligned with the package I am paying for
And it is confirmed that the issue will not reoccur
I will continue monitoring the performance over the next 24–48 hours and will provide feedback if there are any drops or inconsistencies.
Thank you, and I look forward to your clarification.
JJvV
JP Janse van Vuuren's update19 Mar 2026, 11:02
Reviewer Update
Thank you for your detailed response.
Following your guidance, I have now completed additional testing after the issue was resolved by your live chat agent (Raylene).
Current status:
The connection is now stable and working
Speeds have improved significantly compared to before
However, I am still not consistently receiving the full 100/100 Mbps that I am subscribed to
Testing was done across multiple devices (laptop and mobile phones), and while the laptop shows speeds closer to expected levels, other devices are still below the advertised performance.
Based on this, I would like clarity on the following:
1. Can you confirm that my line is correctly provisioned for 100/100 Mbps on your side?
2. Are the current speeds within acceptable thresholds, or should I expect consistent full speeds across devices?
3. Was any specific change made by your agent to restore the connection, and does this confirm what the root cause was?
While I appreciate that the connection is now working, I would prefer that this matter remains open until:
Speeds are consistently aligned with the package I am paying for
And it is confirmed that the issue will not reoccur
I will continue monitoring the performance over the next 24–48 hours and will provide feedback if there are any drops or inconsistencies.
Thank you, and I look forward to your clarification.
Following your guidance, I have now completed additional testing after the issue was resolved by your live chat agent (Raylene).
Current status:
The connection is now stable and working
Speeds have improved significantly compared to before
However, I am still not consistently receiving the full 100/100 Mbps that I am subscribed to
Testing was done across multiple devices (laptop and mobile phones), and while the laptop shows speeds closer to expected levels, other devices are still below the advertised performance.
Based on this, I would like clarity on the following:
1. Can you confirm that my line is correctly provisioned for 100/100 Mbps on your side?
2. Are the current speeds within acceptable thresholds, or should I expect consistent full speeds across devices?
3. Was any specific change made by your agent to restore the connection, and does this confirm what the root cause was?
While I appreciate that the connection is now working, I would prefer that this matter remains open until:
Speeds are consistently aligned with the package I am paying for
And it is confirmed that the issue will not reoccur
I will continue monitoring the performance over the next 24–48 hours and will provide feedback if there are any drops or inconsistencies.
Thank you, and I look forward to your clarification.
Mweb's replyOfficial
19 Mar 2026, 11:19Hi JP, thank you for your detailed update and for performing additional testing. We are pleased to hear that your connection is now stable and that speeds have improved.As you continue to monitor your connection, please note that performance can vary across devices due to factors such as Wi-Fi strength, device capabilities, and network conditions. We recommend observing the connection over the next 24–48 hours and providing feedback if you notice any significant drops or inconsistencies.Should you encounter further issues, please do not hesitate to reach out, and we will provide guidance on optimising your setup.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 11:19
Official
Hi JP, thank you for your detailed update and for performing additional testing. We are pleased to hear that your connection is now stable and that speeds have improved.As you continue to monitor your connection, please note that performance can vary across devices due to factors such as Wi-Fi strength, device capabilities, and network conditions. We recommend observing the connection over the next 24–48 hours and providing feedback if you notice any significant drops or inconsistencies.Should you encounter further issues, please do not hesitate to reach out, and we will provide guidance on optimising your setup.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
JJvV
JP Janse van Vuuren's updateReviewer Update
19 Mar 2026, 11:40Thank you for your assistance and for restoring the connection.
I have now completed speed tests across multiple devices following the resolution:
1. Samsung A30s: ±29 / 32 Mbps
2. Oppo A54s: ±37 / 44 Mbps
3. Samsung S9+: ±46 / 58 Mbps
4. Laptop (Asus E410M): ±63 / 79 Mbps
From these results, it is clear that:
* The connection is now stable
* Speeds have significantly improved compared to before
However, performance still varies across devices and does not consistently reach the expected 100/100 Mbps.
I came to the conclusion that the router you guys provided me with is a 2.4ghz (WR7010v2 model) and I feel that might be why the speed is limited.
Please advise if I could be correct in that statement and if so how do I go about getting a faster router?
I have now completed speed tests across multiple devices following the resolution:
1. Samsung A30s: ±29 / 32 Mbps
2. Oppo A54s: ±37 / 44 Mbps
3. Samsung S9+: ±46 / 58 Mbps
4. Laptop (Asus E410M): ±63 / 79 Mbps
From these results, it is clear that:
* The connection is now stable
* Speeds have significantly improved compared to before
However, performance still varies across devices and does not consistently reach the expected 100/100 Mbps.
I came to the conclusion that the router you guys provided me with is a 2.4ghz (WR7010v2 model) and I feel that might be why the speed is limited.
Please advise if I could be correct in that statement and if so how do I go about getting a faster router?
JJvV
JP Janse van Vuuren's update19 Mar 2026, 11:40
Reviewer Update
Thank you for your assistance and for restoring the connection.
I have now completed speed tests across multiple devices following the resolution:
1. Samsung A30s: ±29 / 32 Mbps
2. Oppo A54s: ±37 / 44 Mbps
3. Samsung S9+: ±46 / 58 Mbps
4. Laptop (Asus E410M): ±63 / 79 Mbps
From these results, it is clear that:
* The connection is now stable
* Speeds have significantly improved compared to before
However, performance still varies across devices and does not consistently reach the expected 100/100 Mbps.
I came to the conclusion that the router you guys provided me with is a 2.4ghz (WR7010v2 model) and I feel that might be why the speed is limited.
Please advise if I could be correct in that statement and if so how do I go about getting a faster router?
I have now completed speed tests across multiple devices following the resolution:
1. Samsung A30s: ±29 / 32 Mbps
2. Oppo A54s: ±37 / 44 Mbps
3. Samsung S9+: ±46 / 58 Mbps
4. Laptop (Asus E410M): ±63 / 79 Mbps
From these results, it is clear that:
* The connection is now stable
* Speeds have significantly improved compared to before
However, performance still varies across devices and does not consistently reach the expected 100/100 Mbps.
I came to the conclusion that the router you guys provided me with is a 2.4ghz (WR7010v2 model) and I feel that might be why the speed is limited.
Please advise if I could be correct in that statement and if so how do I go about getting a faster router?
Mweb's replyOfficial
19 Mar 2026, 12:32Hello JP. Thank you for sharing your detailed test results. This is very helpful. It’s great to see that your connection is now stable and that speeds have improved across your devices. You’re absolutely right to question the role of the router here, as it can have a noticeable impact on performance.
To clarify your observation:
.How to check or update your WiFi settings:
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
To clarify your observation:
- 2.4GHz WiFi offers wider coverage and better wall penetration, but lower speeds and more interference, especially in busy environments. Real-world speeds often range well below your line speed.
- 5GHz WiFi provides much higher speeds and lower latency, which is better suited for fibre connections like 100/100 Mbps. However, it has a shorter range and performs best when you’re closer to the router.
.How to check or update your WiFi settings:
- Connect to your router network.
- Open a browser and enter the router IP address (commonly 192.168.0.1 or 192.168.1.1).
- Log in using your router credentials (usually found on the router label).
- Navigate to Wireless Settings.
- Check if both 2.4GHz and 5GHz bands are available.
- If available, enable the 5GHz band and connect your devices to that network.
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 12:32
Official
Hello JP. Thank you for sharing your detailed test results. This is very helpful. It’s great to see that your connection is now stable and that speeds have improved across your devices. You’re absolutely right to question the role of the router here, as it can have a noticeable impact on performance.
To clarify your observation:
.How to check or update your WiFi settings:
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
To clarify your observation:
- 2.4GHz WiFi offers wider coverage and better wall penetration, but lower speeds and more interference, especially in busy environments. Real-world speeds often range well below your line speed.
- 5GHz WiFi provides much higher speeds and lower latency, which is better suited for fibre connections like 100/100 Mbps. However, it has a shorter range and performs best when you’re closer to the router.
.How to check or update your WiFi settings:
- Connect to your router network.
- Open a browser and enter the router IP address (commonly 192.168.0.1 or 192.168.1.1).
- Log in using your router credentials (usually found on the router label).
- Navigate to Wireless Settings.
- Check if both 2.4GHz and 5GHz bands are available.
- If available, enable the 5GHz band and connect your devices to that network.
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
19 Mar 2026, 12:32 Hello JP. Thank you for sharing your detailed test results. This is very helpful. It’s great to see that your connection is now stable and that speeds have improved across your devices. You’re absolutely right to question the role of the router here, as it can have a noticeable impact on performance.
To clarify your observation:
.How to check or update your WiFi settings:
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
To clarify your observation:
- 2.4GHz WiFi offers wider coverage and better wall penetration, but lower speeds and more interference, especially in busy environments. Real-world speeds often range well below your line speed.
- 5GHz WiFi provides much higher speeds and lower latency, which is better suited for fibre connections like 100/100 Mbps. However, it has a shorter range and performs best when you’re closer to the router.
.How to check or update your WiFi settings:
- Connect to your router network.
- Open a browser and enter the router IP address (commonly 192.168.0.1 or 192.168.1.1).
- Log in using your router credentials (usually found on the router label).
- Navigate to Wireless Settings.
- Check if both 2.4GHz and 5GHz bands are available.
- If available, enable the 5GHz band and connect your devices to that network.
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 12:32
Official
Hello JP. Thank you for sharing your detailed test results. This is very helpful. It’s great to see that your connection is now stable and that speeds have improved across your devices. You’re absolutely right to question the role of the router here, as it can have a noticeable impact on performance.
To clarify your observation:
.How to check or update your WiFi settings:
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
To clarify your observation:
- 2.4GHz WiFi offers wider coverage and better wall penetration, but lower speeds and more interference, especially in busy environments. Real-world speeds often range well below your line speed.
- 5GHz WiFi provides much higher speeds and lower latency, which is better suited for fibre connections like 100/100 Mbps. However, it has a shorter range and performs best when you’re closer to the router.
.How to check or update your WiFi settings:
- Connect to your router network.
- Open a browser and enter the router IP address (commonly 192.168.0.1 or 192.168.1.1).
- Log in using your router credentials (usually found on the router label).
- Navigate to Wireless Settings.
- Check if both 2.4GHz and 5GHz bands are available.
- If available, enable the 5GHz band and connect your devices to that network.
Please feel free to send us a private message, and we’ll continue to guide you on the best way to optimise your connection for consistent high performance.
Kind regards,
The Mweb Team
Best regards,
JJvV
JP Janse van Vuuren's updateReviewer Update
19 Mar 2026, 12:47There is no 5Ghz bands hence why I asked how do I go about getting a faster router?
JJvV
JP Janse van Vuuren's update19 Mar 2026, 12:47
Reviewer Update
There is no 5Ghz bands hence why I asked how do I go about getting a faster router?
Mweb's replyOfficial
19 Mar 2026, 13:12Hi JP, thank you for your message. We’re currently reviewing your request for a faster, 5 GHz-capable router, and will provide you with an update as soon as we’ve received confirmation on the available options and next steps. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 13:12
Official
Hi JP, thank you for your message. We’re currently reviewing your request for a faster, 5 GHz-capable router, and will provide you with an update as soon as we’ve received confirmation on the available options and next steps. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
JJvV
JP Janse van Vuuren's updateReviewer Update
19 Mar 2026, 13:21Okay thank you. Just keep me updated.
JJvV
JP Janse van Vuuren's update19 Mar 2026, 13:21
Reviewer Update
Okay thank you. Just keep me updated.
Mweb's replyOfficial
19 Mar 2026, 13:27Hi JP, you’re most welcome. We’ve sent your query to our retentions team, and will share an update once feedback has been received.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Mar 2026, 13:27
Official
Hi JP, you’re most welcome. We’ve sent your query to our retentions team, and will share an update once feedback has been received.Kind regards,
The Mweb Team
The Mweb Team
Best regards,