Ongoing non‑delivery of my fibre internet service.

For the past six months, I have been paying my monthly subscription in full, yet I have had no working WiFi during this period.

Despite numerous attempts to resolve the issue, I have been repeatedly sent back and forth between Vumatel and Mweb, with each party blaming the other. Every time I contact support, I am placed on hold for extended periods — often hours — even when I am number 1 in the queue. When I finally reach an agent, I am told to wait another 48 to72 hours, only to call back and restart the entire process with no progress made.

This cycle has continued for months, and I still have no service, no resolution, and no accountability from either party.

I am paying for a service I am not receiving, while also paying extra for airtime just to chase the same unresolved issue. This is unacceptable and unsustainable.