Ongoing Internet Outage – No Response from Mweb/Openserve

Deserves-10 star I am extremely frustrated with Mweb and Openserve’s complete lack of support. My fibre line at Winifred Street, Chrisville, Johannesburg has been down since [insert date]. I have called Mweb three times today and emailed multiple times, yet I have received no fault reference number, no acknowledgment, and no escalation to Openserve.

Openserve asked for my fault reference (BRC… format), Openserve order number, full address, contact number, and email, which I’ve provided repeatedly. Still, Mweb does nothing. The staff I spoke to were unhelpful, ignored my tickets, and gave me no ETA or explanation of the fault.

This outage is extremely urgent. I have a critical remote job interview today, and without internet, I risk losing this opportunity. I pay for this service, yet the lack of communication and accountability is unacceptable.

If this is ignored further, I request this complaint be escalated to cancellations/retentions, as I cannot pay for service I am not receiving. I expect fair treatment and proper customer support—something I assume would be handled differently if I were not a Black customer.

Mweb/Openserve, please act immediately, provide a fault reference, ETA, and personal update, and restore my internet.