Ongoing Email Account Access Failure – Repeated Unresolved Support Calls

We are once again experiencing the exact same issue we had last year with an MWEB email account that can be used to log into the MWEB portal, but cannot be accessed via email because the password is reported as incorrect.

Last year, after numerous failed support calls, we eventually reached someone who actually investigated the issue properly and resolved it. Unfortunately, we are now facing the same problem again.

My business partner has spent over 24 hours on support calls with MWEB, being repeatedly told that the email account is “active” — despite the fact that it clearly is not working. We are currently on hold for over 2.5 hours, after initially being told there were 7 callers ahead of us, and for the last 30 minutes the system has been saying “you are next in line” with no progress.

This level of support is unacceptable, especially for a business-critical service. We are not asking for guesswork or scripted responses — we need someone who is willing to properly investigate and fix the actual problem.

Please escalate this matter to a competent technical team member who can resolve it properly, as this ongoing failure is impacting our business operations.

We expect urgent feedback and a permanent solution.