Ongoing Delay and Lack of Communication – Installation

Your unacceptable lack of service and communication from both MWEB and Openserve concerning my pending installation.

Despite repeated attempts to follow up daily, I have received little to no feedback, no clear timelines, and absolutely no accountability. This level of service is completely unacceptable. I have been left waiting indefinitely without any proactive communication or resolution, which reflects a serious lack of professionalism and competence.

It is extremely frustrating to deal with such inefficiency, especially when this installation is essential. The ongoing delays and complete disregard for customer communication suggest a breakdown in coordination between MWEB and Openserve, and frankly, it is not my responsibility as the customer to chase this continuously.

I expect:

Immediate clarification on the status of my installation A confirmed installation date Proper communication going forward without me having to follow up repeatedly

If this matter is not resolved urgently, I will have no choice but to escalate this further and consider alternative providers.

I trust this will now receive the attention it clearly should have from the beginning.