1 reviews | Active since Oct 2016

19 Oct 2016, 22:15

Ongoing deduction from account with little or no feedback

<p>I have given MWeb notification to cancel my services for DSL. More than six month later, MWeb still deducts money from my account. This is ********* and wrong. I have reported this but the only responding "machine message" I receive is that it is being attended to but no real result is forthcomming neither are they prepared to commit to a date when it will be resolved. REF#: ********** ********** </p> <p>I will certainly not recommend MWeb to anyone and seems like the service is not the same as when I signed up more than ten years ago. MWeb will never have my business ever again.</p>

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Replies (1)
Mweb
Mweb's reply21 Oct 2016, 11:36
Official

Good day ernst-wolfaardt

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been resolved.

Please do not hesitate to contact us should you require any further assistance.

Kind regards
MWEB Client Services