ongoing billing issues and poor customer service

I am writing to express my extreme dissatisfaction with the billing and customer service I have experienced with MWeb/WebAfrica since I started my Wi-Fi service on 18 July.

Despite making the first payment of R249 via your portal, my account was debited multiple times inconsistently:

01 August – R579.17

21 August – R249

01 September – R271.33 (debited twice; I paid once on the portal due to a suspension notice)

03 October – R249

This month – R1,358

I have continuously called and WhatsApped your support team, only to be told repeatedly that the R249 is a “service fee.” This is not acceptable. I am consistently being charged unclear service fees, and your customer service has been unhelpful and frustrating.

This situation is unacceptable, and I feel strongly that MWeb is mishandling billing and failing in its duty to provide transparent and accurate service. I am requesting an immediate review of my account and a detailed explanation for every charge since service commencement, along with rectification of any errors.

I expect a resolution without further delay. I regret ever giving my business to MWeb, as this problem has persisted from the very first month of service.People should not sign up with your company

Please escalate this matter to the relevant department, and confirm receipt of this email.