Ongoing Billing for Unrendered Services – Urgent Disconnection Request

I am writing to formally express my deep frustration with your company’s ongoing failure to deliver the service I signed up for, while continuing to charge me unjustly for the past six months.

Despite numerous attempts to resolve this issue, I am still not connected. I have tried calling your support line repeatedly—each time waiting for up to 30 minutes, only for the call to be abruptly cut off. While Adriaan has made some effort, he consistently fails to follow through and complete the basic task of getting me connected.

Mitchel, after acknowledging that I was being billed without being connected, promised to resolve the issue and call me back. That was over two weeks ago, and I have yet to hear from her. Meanwhile, I continue to receive credit-related emails and invoices for a service I have never received.

I have previously requested a cancellation, but Adriaan insisted on sorting the matter. It is now clear that your company is either unwilling or incapable of resolving this issue.

This is unacceptable.

If you cannot provide the services you promised, then cancel my account immediately and stop charging me. I expect written confirmation of the disconnection, and I will not be held liable for any charges moving forward.