"Ongoing Billing and Customer Service Issues with MWEB: Unresolved Charges and Lack of Communication"

I have 2 services with MWEB. Fibre which I've had since 2022 and MTN which I took out December 2023. Fibre is for my mom back at home. MTN I took because I had moved to another area and needed connectivity. After I bought it I couldn't use is because it needed a specific router. I then cancelled it in February because the router was expensive for me to buy. MWEB continued billing me for the MTN even after the cancellation. And note Ive nev er use even a MB of the data. August they cancelled the fibre because I was owing the MTN account. No notice nothing just cancelled. 17 days later I call to check why the refund has not come through and I'm told I need to submit certain documents and it will take 3-5 days, this I was not informed off day 1 OF 15 which I waited. I have asked to speak to the manager twice. 1st Tracey said manager will call back after 24- 48 hours (NO ON CALLED) today Namhla put me on hold saying she was transferring me until she dropped the line and still no manager or resolution. I have been waiting for a revised invoice to date no communication has been received.