GE
Gerhard E
1 reviews | Active since Mar 2009
25 May 2026, 13:04
One waits forever online
One waits forever online. Phone and app. You do not employ enough people to assist
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Replies (1)
Mweb's replyOfficial
25 May 2026, 13:08Hi Gerhard,
Thank you for sharing your feedback with us. We understand how frustrating it is to wait for long periods across the phone and app when you’re simply trying to get assistance, and this is not how accessing support should feel. Customers should be able to reach help as soon as possible, without added stress or delays.
Your experience highlights an important concern, and this feedback will be shared for review and improvement so accessibility and responsiveness can be strengthened. We are here to help and would like the opportunity to look into your specific query.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and the team will take a closer look to guide you on the best way forward.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating it is to wait for long periods across the phone and app when you’re simply trying to get assistance, and this is not how accessing support should feel. Customers should be able to reach help as soon as possible, without added stress or delays.
Your experience highlights an important concern, and this feedback will be shared for review and improvement so accessibility and responsiveness can be strengthened. We are here to help and would like the opportunity to look into your specific query.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and the team will take a closer look to guide you on the best way forward.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 13:08
Official
Hi Gerhard,
Thank you for sharing your feedback with us. We understand how frustrating it is to wait for long periods across the phone and app when you’re simply trying to get assistance, and this is not how accessing support should feel. Customers should be able to reach help as soon as possible, without added stress or delays.
Your experience highlights an important concern, and this feedback will be shared for review and improvement so accessibility and responsiveness can be strengthened. We are here to help and would like the opportunity to look into your specific query.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and the team will take a closer look to guide you on the best way forward.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating it is to wait for long periods across the phone and app when you’re simply trying to get assistance, and this is not how accessing support should feel. Customers should be able to reach help as soon as possible, without added stress or delays.
Your experience highlights an important concern, and this feedback will be shared for review and improvement so accessibility and responsiveness can be strengthened. We are here to help and would like the opportunity to look into your specific query.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and the team will take a closer look to guide you on the best way forward.
Kind regards,
Mweb Team