NH
Natalie H
1 reviews | Active since Jun 2024
05 Mar 2026, 13:28
One of the WORST ISP's EVER!
I am so disappointed in the service, the customer care, everything about your business is so poorly set up! I didn't want to cancel my subscription but I can't have this BS be a part of my day every damn month! I would love to just go straight through Vumatel at least their service is on point, I don't know if you're under paying your employees or what your problem is but your service has made my life stressful and sad. Thanks for nothing, wish I didn't have to continue using you...
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
05 Mar 2026, 13:58Good day Natalie,
Thank you for reaching out. It’s clear how frustrated and worn down you’re feeling, especially if this has been an ongoing experience month after month. That’s not the kind of relationship we want to have with our customers, and it’s certainly not the standard of service we aim to deliver. Your experience matters to us, and we don’t take your feedback lightly.
To ensure this is addressed properly, we’ve logged a request for our Retentions Team to reach out to you directly. Their role is to carefully review your concerns, understand what’s been happening, and work with you toward a practical and meaningful solution. The team will be in contact with you to assist further.
We genuinely value you as a customer and would welcome the opportunity to turn this experience around.
Thank you for being honest about your experience and for giving us the opportunity to address it. T^
Thank you for reaching out. It’s clear how frustrated and worn down you’re feeling, especially if this has been an ongoing experience month after month. That’s not the kind of relationship we want to have with our customers, and it’s certainly not the standard of service we aim to deliver. Your experience matters to us, and we don’t take your feedback lightly.
To ensure this is addressed properly, we’ve logged a request for our Retentions Team to reach out to you directly. Their role is to carefully review your concerns, understand what’s been happening, and work with you toward a practical and meaningful solution. The team will be in contact with you to assist further.
We genuinely value you as a customer and would welcome the opportunity to turn this experience around.
Thank you for being honest about your experience and for giving us the opportunity to address it. T^
Mweb's reply05 Mar 2026, 13:58
Official
Good day Natalie,
Thank you for reaching out. It’s clear how frustrated and worn down you’re feeling, especially if this has been an ongoing experience month after month. That’s not the kind of relationship we want to have with our customers, and it’s certainly not the standard of service we aim to deliver. Your experience matters to us, and we don’t take your feedback lightly.
To ensure this is addressed properly, we’ve logged a request for our Retentions Team to reach out to you directly. Their role is to carefully review your concerns, understand what’s been happening, and work with you toward a practical and meaningful solution. The team will be in contact with you to assist further.
We genuinely value you as a customer and would welcome the opportunity to turn this experience around.
Thank you for being honest about your experience and for giving us the opportunity to address it. T^
Thank you for reaching out. It’s clear how frustrated and worn down you’re feeling, especially if this has been an ongoing experience month after month. That’s not the kind of relationship we want to have with our customers, and it’s certainly not the standard of service we aim to deliver. Your experience matters to us, and we don’t take your feedback lightly.
To ensure this is addressed properly, we’ve logged a request for our Retentions Team to reach out to you directly. Their role is to carefully review your concerns, understand what’s been happening, and work with you toward a practical and meaningful solution. The team will be in contact with you to assist further.
We genuinely value you as a customer and would welcome the opportunity to turn this experience around.
Thank you for being honest about your experience and for giving us the opportunity to address it. T^
NH
Natalie H's updateReviewer Update
05 Mar 2026, 14:41Tobeka called me and worked through the issues I was having, Thank you Tobeka, for the care and concern and quick response and action, I feel a little bit more valued as your customer and I hope to change my POV regarding Mweb over the next few months.
NH
Natalie H's update05 Mar 2026, 14:41
Reviewer Update
Tobeka called me and worked through the issues I was having, Thank you Tobeka, for the care and concern and quick response and action, I feel a little bit more valued as your customer and I hope to change my POV regarding Mweb over the next few months.
Mweb's replyOfficial
05 Mar 2026, 14:48Hi Natalie. You are always valued as our client. Thank you so much for giving us a chance to improve your journey with us. R^
Mweb's reply05 Mar 2026, 14:48
Official
Hi Natalie. You are always valued as our client. Thank you so much for giving us a chance to improve your journey with us. R^