One Month Hold For No Reason, Except Stupid.

Mweb are dragging their feet to release the fibre line into my apartment. The previous tenant was an Mweb customer and asked to transfer the current line to her new address. This was done in May 2024. I moved into the apartment in June 2024. The line was eventually transferred on the 10th of September 2024. They have since put a one month hold on the line, so my ISP cannot activate my fibre line until the 9th of October 2024. I'M NOT EVEN AN MWEB CUSTOMER! and they're reinforcing the reasons why I'm not. I have even asked Vumatel to force Mweb to release the line and I have had no success. Three months to transfer a line for an existing client and then a month's hold for no reason whatsoever for someone who will NEVER again even think about being a client.