M
Mpumi
1 reviews | Active since Sept 2026
06 Sept 2026, 12:47
One excellent agent, Zolani, the rest have been poor
One excellent agent, Zolani, the rest have been poor. It took me two days and 3 agents before getting to Zolani. The others seemed in a rush to close the call without resolving the issue.
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Mweb's replyOfficial
07 Sept 2026, 11:28Hi Mpumi,
We recognise that needing several interactions before reaching the right support would have been a frustrating experience, particularly when the earlier assistance did not resolve the matter.It’s encouraging to know that Zolani was able to turn things around and provide the level of support you needed. We’ll take your feedback on the earlier interactions seriously, with a focus on ensuring our consultants take greater ownership and work towards a resolution.
Kind regards,
The Mweb Team
We recognise that needing several interactions before reaching the right support would have been a frustrating experience, particularly when the earlier assistance did not resolve the matter.It’s encouraging to know that Zolani was able to turn things around and provide the level of support you needed. We’ll take your feedback on the earlier interactions seriously, with a focus on ensuring our consultants take greater ownership and work towards a resolution.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 11:28
Official
Hi Mpumi,
We recognise that needing several interactions before reaching the right support would have been a frustrating experience, particularly when the earlier assistance did not resolve the matter.It’s encouraging to know that Zolani was able to turn things around and provide the level of support you needed. We’ll take your feedback on the earlier interactions seriously, with a focus on ensuring our consultants take greater ownership and work towards a resolution.
Kind regards,
The Mweb Team
We recognise that needing several interactions before reaching the right support would have been a frustrating experience, particularly when the earlier assistance did not resolve the matter.It’s encouraging to know that Zolani was able to turn things around and provide the level of support you needed. We’ll take your feedback on the earlier interactions seriously, with a focus on ensuring our consultants take greater ownership and work towards a resolution.
Kind regards,
The Mweb Team