Once you get through , the problems are solved or the information provided

Hi Geoffrey, 
We’re glad to hear that once you reach our team, your queries are addressed and the information you need is provided. At the same time, we understand your frustration with the long wait to get through to our advertised phone lines. Having to spend that much time waiting can take away from an otherwise positive support experience.We appreciate you highlighting both sides of your experience, as this helps us understand where the service journey can be improved.Kind regards,
The Mweb Team