1 reviews | Active since Feb 2015
Once AGAIN - MWEB can not follow simple instructions
I am appalled at the service levels at MWEB. Once again a simple instruction can not be followed. After posting on hello peter - I received a call stating the postal address has been corrected to my PO Box on my billing invoice.
Today I received this email:
Good afternoon, Thank you for your email. My sincere apologies for the delayed response. We are currently experiencing high email volumes. Please be advised that I have updated your postal address to : UNIT ______ , ________________, LINDEN, 2193
How ridiculous! After months of trying to correct this, it was corrected last week only to find this week it was changed to the Linden address.
I cant understand how such a simple instruction can not be followed.
Good Day KaGP,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have confirmed that the PO box address is reflected as the postal address on the account.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client services
Good Day KaGP,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have confirmed that the PO box address is reflected as the postal address on the account.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client services