On Friday the 8th of May 2026 , 16:02 pm . I received a call from Mweb and I spoke to some guy named Siya . He told me about a package of 379 for 3 months then 500 there after , he told me the calls are recoded . And so when he told me about the activa

Hi Lucindar, we understand how concerning and frustrating this situation is, especially if you feel the package details discussed during the sales call were not clearly aligned with what was later activated on your account. Financial inconvenience caused by unexpected billing or package discrepancies is something that needs careful review.

We can confirm that the matter has now been escalated to our Complaints Team for investigation. This includes reviewing the interaction from 08 May 2026, the package information discussed during the call with Siya, and the activation details linked to the account. As the sales calls are recorded, the team will use these records to verify exactly what was communicated and ensure the matter is assessed fairly and accurately.

Once the investigation has been completed, the relevant team will provide you with direct feedback and advise on the outcome as well as any corrective steps where applicable.

We appreciate you bringing this to our attention and understand the urgency surrounding the financial impact this has had.

Kind regards,
The Mweb Team