On free installation promo etc and still get charged

Good day,

Im am beyond angry. I call Mweb to take their fibre product over the others, i ask for a package and order it. i then see 2 weeks later that the package i ordered is now on Promo with free installation etc (over 2k saving). So i call mweb and ask "Am i going to be on that package?"...simple request. I get a yes from the sales consultant. Feeling happy i even rate their service highly after the call. this was on the 07 - 12 - 2017 - even messaged my wife on whatsapp about it

I get the fibre and bliss - until today. BOOM massive deduction, got charged for installation and connection ***!!! Holiday money gone!!!

So now i have to go to the bank reverse the debit order. Then fight with mweb (luckily i have the reference numbers so they will call up the recording) and then i will decide if i move or not. I WILL NOT sit with another telkom.

So word of warning - DONT TAKE the sales peoples word on what you have ordered. Make sure they send you exactly what you have ordered because you will only get the account activation at the very end and, like me, will get a nasty surprise and have to fight and fight and fight.

Thanks mweb for the holiday present - i might not be able to go away now!!!!