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Hi Patricia,
Thank you for taking the time to share this feedback with us. Noticing that only WhatsApp was responsive while trying to get help across other platforms can be frustrating, especially when you’re actively seeking timely support, and we understand how that experience would feel inconsistent.
We appreciate you highlighting this, and your feedback around platform responsiveness will be shared with our Service Quality Team for review so we can better understand where support access is falling short and how it can be improved across all channels.
If you still need assistance or would like us to look into a specific issue, you’re welcome to reach out via a direct message on Hello Peter, and we’ll be happy to assist further.
Kind regards,
Mweb Team