M
Marelle
1 reviews | Active since Sept 2026
05 Sept 2026, 01:08
Olwam was extremely ...
Olwam was extremely unhelpful I had asked him for his email address to send him proof of my payment he refused to give it to me I had to wait and speak to another consultant who was more than happier to give me her email address and when i asked to speak to a manager he refused for me to speak to someone
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 08:46Hi Marelle,
We understand how disappointing it must have been to feel unsupported when trying to resolve your query. Customers should feel assisted, listened to, and confident that their concerns are being handled appropriately. This is certainly not the experience we aim to provide. We appreciate you bringing your concerns regarding the interaction with the consultant to our attention. We take all customer feedback seriously, and your feedback regarding the service experience will be shared with our Service Quality Team for internal review and improvement.
Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how disappointing it must have been to feel unsupported when trying to resolve your query. Customers should feel assisted, listened to, and confident that their concerns are being handled appropriately. This is certainly not the experience we aim to provide. We appreciate you bringing your concerns regarding the interaction with the consultant to our attention. We take all customer feedback seriously, and your feedback regarding the service experience will be shared with our Service Quality Team for internal review and improvement.
Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 08:46
Official
Hi Marelle,
We understand how disappointing it must have been to feel unsupported when trying to resolve your query. Customers should feel assisted, listened to, and confident that their concerns are being handled appropriately. This is certainly not the experience we aim to provide. We appreciate you bringing your concerns regarding the interaction with the consultant to our attention. We take all customer feedback seriously, and your feedback regarding the service experience will be shared with our Service Quality Team for internal review and improvement.
Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how disappointing it must have been to feel unsupported when trying to resolve your query. Customers should feel assisted, listened to, and confident that their concerns are being handled appropriately. This is certainly not the experience we aim to provide. We appreciate you bringing your concerns regarding the interaction with the consultant to our attention. We take all customer feedback seriously, and your feedback regarding the service experience will be shared with our Service Quality Team for internal review and improvement.
Should you require any additional assistance, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,