1 reviews | Active since Feb 2014

22 Oct 2016, 09:13

number porting

Item: Mweb
Rating: 1
Author: Richard H

<p>I asked for my number to be ported, from the copper line to the new fiber line, and filled out the forms sent the back, on the 17th of September. I was told it would take 5 to 10 working days? The 10 working days took it to the end of September, nothing has happend and no one has contacted me, as promised. </p> <p>TIME TO LOOK FOR A NEW SERVIVE PROVIDER</p>

Helpful (0)

Replies (16)

Mweb's replyOfficial

24 Oct 2016, 11:01

Good day Rich303

Thank you for taking the time to bring this matter to our attention.

As discussed with our customer service representative, this matter has been addressed and we will work with you towards a resolution on this query.

The requested has been forwarded to the relevant persons and we will remain in contact with you until this matter has been resolved.

Kind Regards

MWEB Client Services

Best regards,

Mweb's reply24 Oct 2016, 11:01

Official

Good day Rich303

Thank you for taking the time to bring this matter to our attention.

As discussed with our customer service representative, this matter has been addressed and we will work with you towards a resolution on this query.

The requested has been forwarded to the relevant persons and we will remain in contact with you until this matter has been resolved.

Kind Regards

MWEB Client Services

Best regards,

Mweb's replyOfficial

25 Oct 2016, 09:43

Good day Rich303,

Please confirm if you have managed to access My account in order to retrieve the MTALK number?

If yes, please do provide me the information.

We eagerly await your reply.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply25 Oct 2016, 09:43

Official

Best regards,

Richard H's updateReviewer Update

25 Oct 2016, 16:48

good day my first posting for the number didnt appear heres my second attempt of it. the number is ********** 2

Richard H's update25 Oct 2016, 16:48

Reviewer Update

good day my first posting for the number didnt appear heres my second attempt of it. the number is ********** 2

Mweb's replyOfficial

26 Oct 2016, 11:06

Hi Rich303

The number was censored from public view for your own security.

You need to 'Post a private reply' in order to remove Hellopeter's automated censoring.

Kind regards

MWEB Client Services

Best regards,

Mweb's reply26 Oct 2016, 11:06

Official

Hi Rich303

The number was censored from public view for your own security.

You need to 'Post a private reply' in order to remove Hellopeter's automated censoring.

Kind regards

MWEB Client Services

Best regards,

Richard H's updateReviewer Update

26 Oct 2016, 13:36

the number is. ********** 2

Richard H's update26 Oct 2016, 13:36

Reviewer Update

the number is. ********** 2

Richard H's updateReviewer Update

26 Oct 2016, 13:36

The number is ***2

Richard H's update26 Oct 2016, 13:36

Reviewer Update

The number is ***2

Richard H's updateReviewer Update

26 Oct 2016, 13:37

Any problems with reading the number please contact me

Richard H's update26 Oct 2016, 13:37

Reviewer Update

Any problems with reading the number please contact me

Mweb's replyOfficial

26 Oct 2016, 13:54

Hi Rich303

I tried calling you but struggled to reach you.

The number you provided via private message is your MWEB username. We require your MWEB Talk number in order to assist, though.

You can retrieve your MWEB Talk number by browsing to My Account (https://myaccount.mweb.co.za/mwebcore/myaccount/login/login.jsp) and log on with your MWEB username and password.

Once logged into My Account, browse to MY SERVICES, MWEB TALK, and either check SIP Account Number or sign up for MWEB Talk, accept the Terms and Conditions, and then check the SIP Account Number.

Kind regards

MWEB Client Services

Best regards,

Mweb's reply26 Oct 2016, 13:54

Official

Hi Rich303

I tried calling you but struggled to reach you.

The number you provided via private message is your MWEB username. We require your MWEB Talk number in order to assist, though.

You can retrieve your MWEB Talk number by browsing to My Account (https://myaccount.mweb.co.za/mwebcore/myaccount/login/login.jsp) and log on with your MWEB username and password.

Once logged into My Account, browse to MY SERVICES, MWEB TALK, and either check SIP Account Number or sign up for MWEB Talk, accept the Terms and Conditions, and then check the SIP Account Number.

Kind regards

MWEB Client Services

Best regards,

Mweb's replyOfficial

26 Oct 2016, 13:55

Hi Rich303

I tried calling you but struggled to reach you.

The number you provided via private message is your MWEB username. We require your MWEB Talk number in order to assist, though.

You can retrieve your MWEB Talk number by browsing to My Account (https://myaccount.mweb.co.za/mwebcore/myaccount/login/login.jsp) and log on with your MWEB username and password (SMS'd password reminder to ***).

Once logged into My Account, browse to MY SERVICES, MWEB TALK, and either check SIP Account Number or sign up for MWEB Talk, accept the Terms and Conditions, and then check the SIP Account Number.

Kind regards

MWEB Client Services

Best regards,

Mweb's reply26 Oct 2016, 13:55

Official

Hi Rich303

I tried calling you but struggled to reach you.

The number you provided via private message is your MWEB username. We require your MWEB Talk number in order to assist, though.

Once logged into My Account, browse to MY SERVICES, MWEB TALK, and either check SIP Account Number or sign up for MWEB Talk, accept the Terms and Conditions, and then check the SIP Account Number.

Kind regards

MWEB Client Services

Best regards,

Richard H's updateReviewer Update

26 Oct 2016, 14:17

I have tryed to access my Mweb account with all the passwords given by Mweb not one of them work. Cancel the account

Richard H's update26 Oct 2016, 14:17

Reviewer Update

I have tryed to access my Mweb account with all the passwords given by Mweb not one of them work. Cancel the account

Richard H's updateReviewer Update

26 Oct 2016, 17:46

i have now clompleted the cancellation forms to close the account

Richard H's update26 Oct 2016, 17:46

Reviewer Update

i have now clompleted the cancellation forms to close the account

Mweb's replyOfficial

27 Oct 2016, 15:11

I'm really sorry to see that you have decided to cancel the account. Please let us know if there is anything we could do to make you reconsider.

If you have already made up your mind, please could you confirm how you submitted your cancellation and if you received any reference numbers as we would like to follow up and ensure that your request is processed.

Best regards,

Mweb's reply27 Oct 2016, 15:11

Official

Best regards,

Richard H's updateReviewer Update

27 Oct 2016, 18:34

I managed to get into my account and cancelled there. And no reference number was given

Richard H's update27 Oct 2016, 18:34

Reviewer Update

I managed to get into my account and cancelled there. And no reference number was given

Richard H's updateReviewer Update

28 Oct 2016, 16:46

contact me be 5pm today friday28/10/2016

Richard H's update28 Oct 2016, 16:46

Reviewer Update

contact me be 5pm today friday28/10/2016

Richard H's updateReviewer Update

29 Oct 2016, 17:46

last chance for mweb to get this right by monday 31/10/2016 end of the day 17h00 the SIP ACCOUNT NUMBER IS ***

Richard H's update29 Oct 2016, 17:46

Reviewer Update

last chance for mweb to get this right by monday 31/10/2016 end of the day 17h00 the SIP ACCOUNT NUMBER IS ***

Richard H's updateReviewer Update

03 Nov 2016, 09:32

I want a director or the CEO of Mweb to phone me on my cell phone today regarding this problem. I am not happy with the phone call I had earlier

Richard H's update03 Nov 2016, 09:32

Reviewer Update

I want a director or the CEO of Mweb to phone me on my cell phone today regarding this problem. I am not happy with the phone call I had earlier

number porting

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