SR
SOS R
1 reviews | Active since Mar 2009
18 Nov 2015, 10:23
Now what
I am yet to get a call or even an email confirming my termination of the contract and I still get a statement showing the full amount to be deducted from my account. Why?
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Replies (1)
Mweb's replyOfficial
18 Nov 2015, 11:10Hello NeedHelp,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. Our Cancellations team have emailed you feedback on 11 November.
Your case has been flagged with the relevant department for an urgent callback, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. Our Cancellations team have emailed you feedback on 11 November.
Your case has been flagged with the relevant department for an urgent callback, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 Nov 2015, 11:10
Official
Hello NeedHelp,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. Our Cancellations team have emailed you feedback on 11 November.
Your case has been flagged with the relevant department for an urgent callback, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. Our Cancellations team have emailed you feedback on 11 November.
Your case has been flagged with the relevant department for an urgent callback, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,