Now that MWEB has me on a fibre contract, my service tickets are ignored.

I've been trying to get MWEB to reinstall my fibre line for over a month now. in doing s, I've spent hundreds of Rands in airtime calling their contact centre, only to be put on hold for 45 minutes, or just disconnected outright. This outright apathy in service delivery seems to have coincided with moving from their ADSL product to their Fibre service - now that I'm locked into a 24 month agreement, they can ignore any issues I bring up about their service delivery. the first ticket I logged with them was closed without my knowledge, and the second one (MWB***1) is currently being ignored. at this point I'm not sure what can be done to attend to my service ticket, but I can warn people about MWEB's appalling service once they have you on contract.

they don't quite match Telkom's level of service apathy, but they're pretty damned close.