Nothing we can do, it’s Vumatel

For years I have been with mweb and people keep telling me you are crazy...well today that can true. I have had a lot of problems with mweb the last year. Yesterday, I decide to upgrade my fibre. Called, spoke to consultant, no problem.

Today, I woke up (to work, becuase I do business from home) to find that I do not have internet. I have to call them. “Oh sorry sir it’s because of the upgrade”. Okay fine, they changed stuff, then it worked. Few hours later, no internet. Have to call them again just to find out that “there is nothing we can do, we have report the problem to Vumatel”.

Firstly, why do I need to call you to fix my internet?? Secondly, YOU, MWEB, is my ISP not Vumatel. I am paying YOU! Mweb is up and ready when they can get money, but when informing the client that there might be some technical problem, that would have been nice, because then, I would not have upgraded. Now I have to wait , no turnaround times.

This is very bad for client experience! For how many years have you been in the internet business? For years and years!! And still to upgrade, you can’t make it a smooth transition??