KT
Kirsten T
1 reviews | Active since Jan 2026
04 May 2026, 12:13
Not the same Mweb I originally signed up with
Never before have I experienced such Incompetency and poor service.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
04 May 2026, 12:19Hello Kirsten. We hear how strongly you feel about this experience, especially if expectations around delivery and setup have not been met as expected. When things feel disjointed or slow to resolve, it understandably leads to frustration and disappointment. We have arranged for our onboarding team to call you directly to discuss your router delivery and assist you with setting up the router you currently have, so everything is aligned and properly configured without further delays.
To ensure a smooth setup, the team will also:
• Confirm your delivery status and expected timelines
• Guide you through correct router configuration if needed
• Check that your line provisioning is fully aligned for activation
• Resolve any setup blockers during the call so you’re not left waiting
We understand how important it is to have a working connection without repeated follow-ups. The team will take ownership of this with you directly and ensure you receive clear next steps until your service is fully up and running.
Kind regards,
The Mweb Team
To ensure a smooth setup, the team will also:
• Confirm your delivery status and expected timelines
• Guide you through correct router configuration if needed
• Check that your line provisioning is fully aligned for activation
• Resolve any setup blockers during the call so you’re not left waiting
We understand how important it is to have a working connection without repeated follow-ups. The team will take ownership of this with you directly and ensure you receive clear next steps until your service is fully up and running.
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 12:19
Official
Hello Kirsten. We hear how strongly you feel about this experience, especially if expectations around delivery and setup have not been met as expected. When things feel disjointed or slow to resolve, it understandably leads to frustration and disappointment. We have arranged for our onboarding team to call you directly to discuss your router delivery and assist you with setting up the router you currently have, so everything is aligned and properly configured without further delays.
To ensure a smooth setup, the team will also:
• Confirm your delivery status and expected timelines
• Guide you through correct router configuration if needed
• Check that your line provisioning is fully aligned for activation
• Resolve any setup blockers during the call so you’re not left waiting
We understand how important it is to have a working connection without repeated follow-ups. The team will take ownership of this with you directly and ensure you receive clear next steps until your service is fully up and running.
Kind regards,
The Mweb Team
To ensure a smooth setup, the team will also:
• Confirm your delivery status and expected timelines
• Guide you through correct router configuration if needed
• Check that your line provisioning is fully aligned for activation
• Resolve any setup blockers during the call so you’re not left waiting
We understand how important it is to have a working connection without repeated follow-ups. The team will take ownership of this with you directly and ensure you receive clear next steps until your service is fully up and running.
Kind regards,
The Mweb Team
KT
Kirsten T's updateReviewer Update
04 May 2026, 12:40I received an sms last Friday saying my modem is on its way within 72 hours. I phoned mweb about 15 times, spent 30 minutes holding only to be cut off or put back in the queue and was giving a Nology reference number for my modem. When I phoned them they do not have my order as yet so someone is not telling the truth. I have now had to go and buy a modem. You are a shadow of the company you used to be. The bott on whatsapp doesn't reply and your service is non-existent. Once I have arranged with Webafrica to take over all 3 of my contracts I will be cancelling with you and will not be recommending you to anyone on my neighbourhood group who asks or friends. I have never had such poor service before. You really have become ***********.
KT
Kirsten T's update04 May 2026, 12:40
Reviewer Update
I received an sms last Friday saying my modem is on its way within 72 hours. I phoned mweb about 15 times, spent 30 minutes holding only to be cut off or put back in the queue and was giving a Nology reference number for my modem. When I phoned them they do not have my order as yet so someone is not telling the truth. I have now had to go and buy a modem. You are a shadow of the company you used to be. The bott on whatsapp doesn't reply and your service is non-existent. Once I have arranged with Webafrica to take over all 3 of my contracts I will be cancelling with you and will not be recommending you to anyone on my neighbourhood group who asks or friends. I have never had such poor service before. You really have become ***********.
Mweb's replyOfficial
04 May 2026, 14:27Hi Kirsten, we hear your frustration, especially after receiving the SMS update and then not being able to get clear confirmation when following up with support. To clarify, your router order has been placed and is currently in progress. It is still being processed for dispatch and has not yet been handed over to the courier. Once it has been dispatched, the courier (Nology) will contact you directly to confirm delivery and provide the relevant tracking or scheduling details. We understand the inconvenience caused by the delays in getting through to support and appreciate you bringing this to our attention. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 14:27
Official
Hi Kirsten, we hear your frustration, especially after receiving the SMS update and then not being able to get clear confirmation when following up with support. To clarify, your router order has been placed and is currently in progress. It is still being processed for dispatch and has not yet been handed over to the courier. Once it has been dispatched, the courier (Nology) will contact you directly to confirm delivery and provide the relevant tracking or scheduling details. We understand the inconvenience caused by the delays in getting through to support and appreciate you bringing this to our attention. Kind regards,
The Mweb Team
The Mweb Team