1 reviews | Active since Aug 2012
Not so great isp.
<p>Dear Mweb workers, please note this is not a personal thing towards you as employees at the company, more mweb that is not the best isp, I would almost put the company as low as telkom.</p> <p> </p> <p>At least when I had to wait for over 30min with Telkom it was a free call. but here i spend alost Rr50-R100 on a call each time.</p> <p> </p> <p>Now geting back to my formal complaint, I recently moved my line to a new premises, and since it was installed I've had 1 or two good days, but most of the time I'm getting about 1.3mbs, and im paying for a 6mbs line. aint that just great, ive asked for my line to be bumped up to no avail. I'm tired of having to spend almost 1k a month for something I'm not getting. And that is excluding all my airtime that i have to spend to get a hold of someone to complain about, MOST of the emplyees that I have spoken to where actually friendly, and that is probably the only reason I gave this company a 2 star review.</p> <p> </p> <p>Mweb Bosses please get this issue sorted, the problem here isn't your call center.</p>
Good Day nggrifton,
Thank you for taking the time to raise your concerns.
We tried calling you today and could not reach you.
The line and account readings seem fine at the moment, therefore we need to do further troubleshooting in order to identify the cause.
Please let us know when we can make contact with you in order to complete the relevant testing.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day nggrifton,
Thank you for taking the time to raise your concerns.
We tried calling you today and could not reach you.
The line and account readings seem fine at the moment, therefore we need to do further troubleshooting in order to identify the cause.
Please let us know when we can make contact with you in order to complete the relevant testing.
We eagerly await your reply.
Kind regards
MWEB Client Services
Where did you try and contact me? I'm usually available on my cellphone. To do testing will be in the evenings.
Where did you try and contact me? I'm usually available on my cellphone. To do testing will be in the evenings.
