NOT SATISFIED WITH CUSTOMER SERVICE

I AM TRYING TO GET ASSISTANCE FROM MWEB CUSTOMER SERVICE CONCERNING MY ACCOUNT. ON THEIR WEBSITE THERE IS NO EMAIL ADDRESS FOR ANY CUSTOMER CARE DEPARTMENT ON SNR LEVEL OR JUST ANY EMAIL ADDRESS? WE HAVE TO CALL THEM AND IT TAKES HOURS BEFORE IT GETS ANSWERED AND COST OCCURRENCE ON MY PART. MORE IF ONE IS CALLING FROM A CELLPHONE.