1 reviews | Active since Oct 2014
Not providing Fibre when promised by Mweb
<p>So i received a call from MWEB stating that Fibre is available in our suburb (Garsfontein) and that i am able to upgrade to a fibre line if i want to. So i cancelled my normal ADSL line which i also had at MWEB in order for MWEB to come and install fibre at our home. I have been waiting two months on them and have been without any internet at the house since i already cancelled my old MWEB contract. Know apparently there is fibre in the suburb, but not for our specific house address.</p> <p> </p> <p>This is unaccelptable and false advertising by MWEB and should they not contact clients to tell them there is fibre available for them if they cant deliver the service!</p> <p> </p> <p>Thanks for nothing MWEB. </p> <p> </p> <p> </p>
Good day
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
