1 reviews | Active since Oct 2017
Not providing customers with all helpful information
I called Mweb on 2 Oct to change my service as I moved house. I did not want a telkom line so I enquired about fibre. I was told by the sales agent that there is no fibre in my area and there probably won't be fibre in the near future so the only service available(without telkom line) is an LTE wireless of which the router will costs in excess of R2300 plus R800 per month for capped. I obviously had to accept this as my only option. Today, 9 Oct, I had an mweb agent come to my house offering for me to sign up for fibre! You can imagine my reaction. WT.. I called mweb about this and was told that I can cancel my subscription of R800 as I signed up for fibre which apparently will be live by the end of Oct, according to the agent who came to my house. But I will still have to pay the R2300 odd for the router as I have already bought it. Yes, I did buy it, but I feel that mweb could have at least suggested that fibre will be live in my area soon and that I should wait. As well as the lack of information on the fibre, the router that I have to pay for is now being offered for free(as from Thursday 5th Oct) when signing up as an existing customer. Needless to say, I am not very happy with the lack of information provided and the lack of help and concern from mweb when I called.
Good day Lisa Stevenson
Thank you for taking the time in raising your concerns.
Please provide us with the MWEB account details or your contact number in order for us to investigate further.
Kind regards
MWEB Client Services
Good day Lisa Stevenson
Thank you for taking the time in raising your concerns.
Please provide us with the MWEB account details or your contact number in order for us to investigate further.
Kind regards
MWEB Client Services
