Not keeping to there 15 working days application time.
<p>I app**** for a vdsl line on the 3rd of Jan 2017. Today is the 25th of Jan 2017. 15 working days are at an end. All they can tell me is sorry. It's not up to them. Why say 15 working days if you can't keep to it.</p> <p>This is after i had to sort out a Telkom issue for them. My land line order was still open with Telkom after they installed it. Only after I phoned mweb a week after my application did they tell me that they coudn't continue. I HAD TO PHONE THEM!!! Imagine if I had to wait till today to follow. My application would probably only be done next year! That is very poor customer service. Me having to do their work for them.</p> <p>They assured me that this would not delay my application and it would be done within 15 working days. I'm having a hard time believing them, seeing as their 15 working days are up! And all they do is throw there hands in the air! PATHETIC SERVICE!!!</p>
Good Day Dante,
Thank you for taking the time to raise your concerns.
It sounds as though you're having an unpleasant experience.
Our customer care team has since been in contact with you and will ensure the query is escalated.
Please bear with us, as we do our utmost to ensure your line is activated as soon as possible.
Kind regards
MWEB Client Services
Good Day Dante,
Thank you for taking the time to raise your concerns.
It sounds as though you're having an unpleasant experience.
Our customer care team has since been in contact with you and will ensure the query is escalated.
Please bear with us, as we do our utmost to ensure your line is activated as soon as possible.
Kind regards
MWEB Client Services
It is now a day later. We are now officially not within mweb's turn around time. I was told that this would be done asap. Guess not. Late yesterday afternoon I was actually assited by a sales representitive that sounded like he actually did want to help me. To my surprize.
Unfortunatly he is being told the same thing as they've been telling me. Nothing is mweb's fault. It's all telkoms fault. This is absolute nonsence. I'm not paying Telkom for my VDSL line. I'm paying Mweb.
Why are they making it my problem. If you promise a specific service, then you should deliver it. If MWeb is having problems with Telkom, then they should be expected to handle it in a manner that does not effect their customers. If you know it's going to take longer, then extend your turn around time!
An added bonus to this whole situasion is that whoever contacted me regarding my hallopeter review the first time, has not come back to me since. After he said he would. Once again I had to phone. He just wanted to get a quiek reply in on hallopeter so they don't look as bad as they really are. And shut me up I guess. At this point Mweb is costing me money because I have to contact them every time. Only once did one of there representitaves come back to me after he said he would.
In my life I have never received the absolute **** service as I have been receiving from MWEB.
It is now a day later. We are now officially not within mweb's turn around time. I was told that this would be done asap. Guess not. Late yesterday afternoon I was actually assited by a sales representitive that sounded like he actually did want to help me. To my surprize.
Unfortunatly he is being told the same thing as they've been telling me. Nothing is mweb's fault. It's all telkoms fault. This is absolute nonsence. I'm not paying Telkom for my VDSL line. I'm paying Mweb.
Why are they making it my problem. If you promise a specific service, then you should deliver it. If MWeb is having problems with Telkom, then they should be expected to handle it in a manner that does not effect their customers. If you know it's going to take longer, then extend your turn around time!
An added bonus to this whole situasion is that whoever contacted me regarding my hallopeter review the first time, has not come back to me since. After he said he would. Once again I had to phone. He just wanted to get a quiek reply in on hallopeter so they don't look as bad as they really are. And shut me up I guess. At this point Mweb is costing me money because I have to contact them every time. Only once did one of there representitaves come back to me after he said he would.
In my life I have never received the absolute **** service as I have been receiving from MWEB.
Good Day Dante,
Thank you for taking the time to provide us your feedback.
Our Sales team have been advised by Tekom that the order is pending, due to: "pending exchange work"
We are escalating the query via our management team in order to try and get the order prioritised.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day Dante,
Thank you for taking the time to provide us your feedback.
Our Sales team have been advised by Tekom that the order is pending, due to: "pending exchange work"
We are escalating the query via our management team in order to try and get the order prioritised.
Please bear with us during this time.
Kind regards
MWEB Client Services
If only your service was as quick as your reply. I'm very honest when I say that Telkom is not my problem. They are yours. You sort this out. Mweb is my problem. You don't even have the decency to phone me regarding this issue. I swair. If I here one more time that you're waiting for Telkom I'm going to lose it. I've been keeping calm and being civil with Mweb during this whole process.
I'm not a person that likes to blow up, because nothing is ever resolved that way. But I'm very close to breaking point. Get someone from your office. Send them to Telkom. Take the technician by the hand, go to exchange. Get done what needs to be done and send me my damn login details!
If only your service was as quick as your reply. I'm very honest when I say that Telkom is not my problem. They are yours. You sort this out. Mweb is my problem. You don't even have the decency to phone me regarding this issue. I swair. If I here one more time that you're waiting for Telkom I'm going to lose it. I've been keeping calm and being civil with Mweb during this whole process.
I'm not a person that likes to blow up, because nothing is ever resolved that way. But I'm very close to breaking point. Get someone from your office. Send them to Telkom. Take the technician by the hand, go to exchange. Get done what needs to be done and send me my damn login details!
After being told by Mweb that my internet is done. Telkom told them everything is done. Suprize, suprize. It's still not working.
After talking to Mweb again, informing them of this, they move straight back to blaming Telkom. I'm having a very hard time beleiving them, seeing that a telkom guest account is working fine. How can it be Telkom's fault this time, if it's the mweb details that are not working. I told them and they said they would sort it out and get back to me within a few minutes. Still waiting.
This is by far the worst service I have ever received in my life. Without any doubt!! Mweb is pathetic!!
After being told by Mweb that my internet is done. Telkom told them everything is done. Suprize, suprize. It's still not working.
After talking to Mweb again, informing them of this, they move straight back to blaming Telkom. I'm having a very hard time beleiving them, seeing that a telkom guest account is working fine. How can it be Telkom's fault this time, if it's the mweb details that are not working. I told them and they said they would sort it out and get back to me within a few minutes. Still waiting.
This is by far the worst service I have ever received in my life. Without any doubt!! Mweb is pathetic!!
Hi dante-verwey
The relevant department have since contacted and assisted you regarding your complaint.
Our records also indicate that you troubleshot with Support yesterday and we are picking up an active connection for your router on this side.
Please feel free to give us a call on *** if you require further assistance.
Kind regards
MWEB Client Services
Hi dante-verwey
The relevant department have since contacted and assisted you regarding your complaint.
Our records also indicate that you troubleshot with Support yesterday and we are picking up an active connection for your router on this side.
Please feel free to give us a call on *** if you require further assistance.
Kind regards
MWEB Client Services