1 reviews | Active since Nov 2016

11 Nov 2016, 20:31

Not intrested in solving my problem but im paying

<p>Since Mweb upgraded data packages free of charge my line has been very slow. I phoned them and they said its because of the difference of data package speed and line speed then i was downgraded back to 4mb from 8mb. line still slow so i phoned again. I was told the line is not syncing on 4mb only on 2mb so they set the line back to sync on 4mb that lasted for about an hour. so i phoned again obviously something else is wrong here but they cant do anything about it if im not at home and when i am home after 5 i have to hold on for ages before i do get a hold of someone to help me. seriously thinking about moving my adsl somewhere else. im on a 4mb line so i expect 4mb line speed not 0.76mb</p>

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Replies (2)
Mweb
Mweb's reply14 Nov 2016, 15:01
Official

Good Day bruce-****s

Thank you for taking the time to make contact with us.

Our customer care representative has since been in contact with you.

The usage on the account for this weekend was a bit high, therefore not reflected an account affected by slow speeds.

We have now enabled monitoring on your account, in order for you to see the type of traffic being moved on your connection.

Further feedback will be provided to you, as per our discussion.

Kind regards
MWEB Client Services

Mweb
Mweb's reply16 Nov 2016, 14:48
Official

Good day Mr ****s

Thank you for allowing us the opportunity to address the query.

Our customer care team have since made contact with you to provide the monitoring results.

The query has now been addressed.

Please let us know should you require any further feedback or assistance.

Kind regards
MWEB Client Services