RK
Retha K

1 reviews | Active since Sept 2013

05 Dec 2016, 20:33

Not interetested in Fibre sales after 17:00

<p>When I called the sales department to check on the status of and Fibre order today at about 18:30 , I was told they only deal with ADSL as the fibre department only works until 17:00 , I refered them to their website that shows the Sales department to be available until 19:00 , BK confirmed that they are not interested in fibre sales after 17:00</p> <p> </p> <p>Well done</p> <p>Can someone phone me and sort this out</p>

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Replies (1)
Mweb
Mweb's reply06 Dec 2016, 08:56
Official

Good day Standupforservic

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services