Not helpful at all

From the 15th of December 2022 I have not had any wifi connection. I called mweb held on the line for 20mins to 45mins for an agent to answer the phone and tell me . They need to log a call with vumtel they do not know how long that will take . I called everyday and that been the same story they will log a ticket 🎟 😒 it is the 29th of December 2022 and I still do not have any wifi connection . There service sucks really to do this in December holiday period having the kids at home and a wife that needs to work as she is not on leave ... I would like to know is mweb going to refund my money for the data I have been buying and airtime I have been using to call this useless place i am done with mweb and there poor service