M
Mahlatse
1 reviews | Active since Apr 2025
05 Sept 2026, 14:33
Not happy with the 3...
Not happy with the 3 days TAT for technical to come to my house
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 09:50Hello Mahlatse,
We understand how important it is to have your service restored as quickly as possible, and waiting for progress on a fault can be especially challenging when it impacts your day-to-day connectivity.As this line fault has been escalated to the network provider for further investigation, our Faults Team will continue to actively engage with them and follow up on the matter. We remain committed to seeing your fault through to resolution and will ensure that updates are provided as progress is made so that you are kept informed along the way.Should you require any further assistance, please feel free to reach out to us via direct message, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how important it is to have your service restored as quickly as possible, and waiting for progress on a fault can be especially challenging when it impacts your day-to-day connectivity.As this line fault has been escalated to the network provider for further investigation, our Faults Team will continue to actively engage with them and follow up on the matter. We remain committed to seeing your fault through to resolution and will ensure that updates are provided as progress is made so that you are kept informed along the way.Should you require any further assistance, please feel free to reach out to us via direct message, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 09:50
Official
Hello Mahlatse,
We understand how important it is to have your service restored as quickly as possible, and waiting for progress on a fault can be especially challenging when it impacts your day-to-day connectivity.As this line fault has been escalated to the network provider for further investigation, our Faults Team will continue to actively engage with them and follow up on the matter. We remain committed to seeing your fault through to resolution and will ensure that updates are provided as progress is made so that you are kept informed along the way.Should you require any further assistance, please feel free to reach out to us via direct message, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how important it is to have your service restored as quickly as possible, and waiting for progress on a fault can be especially challenging when it impacts your day-to-day connectivity.As this line fault has been escalated to the network provider for further investigation, our Faults Team will continue to actively engage with them and follow up on the matter. We remain committed to seeing your fault through to resolution and will ensure that updates are provided as progress is made so that you are kept informed along the way.Should you require any further assistance, please feel free to reach out to us via direct message, and we'll be happy to take a closer look.
Kind regards,
Mweb Team