Not happy at all with MWEB

I have an open order which has not been fulfilled for a whole 2 months, getting a hold of an agent in MWEB is not easy at all and wait times on the phone are way too long. Their chat bot does not work well and session times out without an agent accepting the chat. It has been 2 months since i moved to this new place and this has not been a pleasurable experience with MWEB