NOT HAPPY AT ALL BAD BAD

HI NOT HAPPY WITH MWEB AT ALL NOONE CAN ASSIST ME WITH MY VUMA ACCOUNT I MADE A DIRECT PAYMENT AND I WAS INFORMED I WILL GET A REFUND I SENT ALL THE DOCUMENTS NO REFUND AS YET AND NOW I WANT TO PAY MY ACCOUNT I AM GETTING SENT FROM PILLAR TO POST.

ON THE FIRST MY ACCOUNT WAS NOT DEDUCTED ON THE 3RD MY ACCCOUNT SUSPENDED ON THE 4TH I PAID INTO THE NEDBANK ACC JUST FOR THE MONDAY TO BE INFORMED I DID IT WRONG I AND SAID I WILL GET A REFUND STILL WAITING SO I DECIDED TO PAY AGAIN UNTIL I RECEIVE MY REFUND BUT WHEN I PHONE NOONE CAN ASSIST ME I NEED MY FIBRE RECONNECTED ASAP I NEED HELP WITH TO DO THE PAYMENT.