JC
Julian C
1 reviews | Active since Mar 2009
15 Aug 2015, 19:48
NOT GETTING WHAT I PAY FOR
I upgraded my ADSL line a few months ago from 2 megs to 4 megs.<br> I have never been able to get close to 4 megs.From 5pm on wards I am lucky if I get 1 meg download speed.<br> Mweb says its congestion on the exchange and Telkom says the same, yet neither are fixing the problem.<br> I am wasting my money with MWEB after been with them for over 10 years, its time to look for another ISP.<br> I have complained and logged so many faults to both Telkom and MWEB and they just don't sort out the problem
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Mweb's replyOfficial
17 Aug 2015, 08:34Hello juliande,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We are following up with Telkom, to obtain confirmation that the exchange is indeed congested.
Contact will be made with you, as we obtain feedback from them.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We are following up with Telkom, to obtain confirmation that the exchange is indeed congested.
Contact will be made with you, as we obtain feedback from them.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply17 Aug 2015, 08:34
Official
Hello juliande,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We are following up with Telkom, to obtain confirmation that the exchange is indeed congested.
Contact will be made with you, as we obtain feedback from them.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We are following up with Telkom, to obtain confirmation that the exchange is indeed congested.
Contact will be made with you, as we obtain feedback from them.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,