NOT GETTING WHAT I AM PAYING FOR!!!
<p>I have been with MWeb for the last +/- 2 months. I am paying for a 4mb speed line - and since the beginning until now it has been max running at 2mb. This is terrible, and forever fighting with them. MWeb forever blaming Telkom. Telkom has been out to us 15 times - Telkom even plugged their own router in and then it ran at 4mb. MWeb after a huge struggle sent me (after paying for a brand new rooter) sent me a REFURBISH router, half of it missing. And guess what?? same problem... I have just about had enough and want to cancel my subscription. Why must I pay for something I don't get??? I don't think they are going to solve this problem. REF NR MWB ********** </p>
Good day martie-lorimer
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has since been forwarded to the relevant team to address.
They will contact you tomorrow to do some troubleshooting and will remain in contact with you till it has been resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day martie-lorimer
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has since been forwarded to the relevant team to address.
They will contact you tomorrow to do some troubleshooting and will remain in contact with you till it has been resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
